Battling...

To whom it may concern

In February 2009 I bought a Uniden cordless phone as an addition my existing cordless system. In March, having heard nothing I patiently sent the email (below) and was informed of a further delay and that the shipment was expected in April. Having heard nothing in late April I rang Uniden and spoke with a representative on the phone, who informed me that my shipment had been delayed further and was due in May

As you no doubt are aware it is now well into May and still I am yet to see any evidence of my phone ordered and paid for in full back in February.

Frankly I think this is a disgusting way to treat a valued customer. For a shipment to be delayed for this length of time is to my mind unacceptable. It is especially disappointing that I have not been kept up to date as to the expected arrival of my goods. Instead I have had to take the responsibility of chasing you for goods that I paid for. This is just not good enough.

In my years of successful Internet shopping I have never experienced such disappointing service. As it stands at the moment I cannot possibly recommend you, your products or services to friends and acquaintances

I look forward to hearing how I can be adequately compensated for my wasted time and money.

Regards Mike Jolly

 

3 comments:

kath said... 5/14/2009 9:55 pm  

so i'm totally curious... what happened?

aus_chick said... 5/22/2009 12:17 pm  

i've never had much success with uniden. can you cancel the order and get it from somewhere else?

mike said... 5/22/2009 11:18 pm  

I'm waiting on my refund...

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